Help centre
Answers to the most common questions. For everything else, Déborah and our team are here.
Ordering
How do I place an order?
Add products to your cart, enter your delivery address and choose a payment method. You receive a confirmation by SMS and email, then tracking updates at every step.
Can I order from several sellers at once?
Yes. The cart groups products by seller. You pay once and each seller ships their part, with its own tracking.
How do I get a price for a large quantity?
Use the quote request. Describe your needs in a few sentences, Déborah structures them and sends them to the relevant sellers. You then compare the offers you receive.
Payment
Which payment methods do you accept?
Mobile Money (Flooz, T-Money, MTN MoMo, Orange Money, Wave), Visa and Mastercard cards, bank transfer and, in some cities, cash on delivery.
Is my payment secure?
Yes. With Lavendeuse Protection, your money is held until you confirm you received the order. Only then is it paid to the seller. Lavendeuse never stores card details.
Delivery
How long does delivery take?
Within the seller's city, delivery usually takes 24 hours. Elsewhere in the same country allow 2 to 4 days, and 3 to 7 days for international delivery within West Africa. The estimated time is shown on every product page.
Can I collect my order in store?
Yes, if the seller offers collection. The option appears at checkout and collection is free.
Returns and warranty
Can I return a product?
You have 30 days after delivery to return an item that is faulty or not as described. Open a request from your order: the seller must reply within 48 hours, and Lavendeuse steps in if you disagree.
How does the warranty work?
The warranty length is shown on every listing. It is registered automatically when you buy, and you get a reminder before it expires.
Déborah, the AI assistant
What can Déborah do?
Déborah finds products from a sentence, a voice note or a photo, checks compatibility between components, suggests a PC build for your budget and prepares your quote requests.
Can Déborah make mistakes?
Déborah relies only on the Lavendeuse catalogue, stock levels and technical sheets. Compatibility checks follow fixed technical rules. For any important decision, an advisor is available 7 days a week.
Sellers
How do I sell on Lavendeuse?
Create a seller account, send your documents (business registration, or ID for an individual) and publish your first products. The AI writes listings from a photo or a part number.
Can I connect my management software?
Yes. The Lavendeuse API and connectors automatically sync your stock, prices and orders with your ERP or online store.