Updated on 10 October 2026
When do you get a refund?
- The seller did not accept the order within 24 hours: automatic refund.
- You cancel before shipping: full refund.
- The order never arrived: full refund thanks to Lavendeuse Protection.
- The product is faulty, damaged or not as described: refund after return, within 30 days of delivery.
Refund times
The refund is issued within 48 hours of your request being approved (or of the seller receiving the returned item), to the payment method you used:
- Mobile Money: within 3 working days.
- Card: 5 to 10 working days depending on your bank.
- Bank transfer: within 5 working days.
- Cash on delivery: by Mobile Money or bank transfer, your choice.
Return costs
Returns are free if the product is faulty, damaged or not as described. If you change your mind and the seller accepts the return, return costs are yours and the product must be complete, in its original packaging.
Excluded products
- Software and licences whose code has been revealed or activated.
- Opened supplies (ink, toner).
- Custom-built PCs, except in case of malfunction.
How to request a refund
From your order, choose "Report a problem", describe the situation and attach photos. The seller replies within 48 hours. If you disagree, the Lavendeuse team reviews the case and decides. You can also write to contact@lavendeuse.africa or call +228 99 33 30 98.